At Alexis Bendel®, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect personal information. Please read this Policy carefully to understand our practices regarding your data.
Collection of Personal Information
Alexis Bendel may collect certain personal information when you interact with our website, retail stores, customer service channels, or marketing activities.
This personal information may include:
- Contact details such as name, email address, postal address, and phone number
- Payment information such as credit card number and billing address
- Order information such as items purchased, date ordered, and delivery address
- Profile information such as account login details, marketing preferences, and order history
- Usage data such as pages visited, items viewed, and searches conducted
- Demographic data such as age, gender, and geographic location
We use security measures to help protect against unauthorized access to or alteration of your personal information.
Use of Personal Information
Alexis Bendel uses your personal information to provide products and services, improve your experience, and communicate with you.
Key ways we may use personal information include:
- Processing orders and managing your account
- Recommending products and services that may interest you
- Communicating about orders, products, services, promotions, and events
- Providing customer support and responding to inquiries
- Conducting research and analysis to improve our offerings
- Preventing fraudulent activity and enhancing security
- Personalizing and customizing your experience on our website
- Sending marketing communications with your consent where required
Alexis Bendel does not sell personal information to third parties. We only share information with service providers acting on our behalf, like payment processors and mailing services. These partners must adhere to strict confidentiality requirements.
Retention of Personal Information
Alexis Bendel retains personal information as long as necessary to fulfill the purposes outlined in this Policy, unless a longer period is required by law. We may also retain some information for a period after you cease being an active customer for record-keeping integrity.
The criteria we use to determine retention periods include:
- The length of our relationship and interactions with the individual
- Legal obligations under applicable statutes of limitation
- Guidelines issued by relevant data protection authorities
- Our business needs and contractual obligations
We securely delete or anonymize personal information when it is no longer needed.
Cookies and Other Website Tracking
The Alexis Bendel website uses cookies and other technologies to optimize your browsing experience. These tools help us understand site usage so we can enhance the experience.
Specifically, we may use cookies and other tracking for purposes like:
- Keeping you logged into your account while browsing
- Understanding site visit patterns and improving navigation
- Providing relevant product recommendations as you browse
- Tracking shopping cart additions and purchases
- Personalizing website content and layout for your location
- Managing security and preventing fraud
- Enabling website analytics that improve functionality
You can control cookie preferences through your browser settings. However, limiting cookies may impact your ability to access or use certain website features.
The Alexis Bendel website may also include web beacons or other technologies operated by third parties. These enable non-cookie tracking for purposes like measuring and reporting website traffic.
Third-Party Links
The Alexis Bendel website may contain links to third-party sites not operated by Alexis Bendel. These links are provided as a service and do not imply endorsement of the activities or content of these sites.
Alexis Bendel is not responsible for:
- The privacy practices or content of third-party sites
- Personal information users may choose to provide to third parties
- Products, services, or content on linked third-party sites
We encourage users to learn about the privacy policies of third-party sites before providing personal information.
Security of Personal Information
Alexis Bendel utilizes organizational, technical, and physical safeguards to help protect personal information. Our security controls align with industry standards and best practices.
Our security measures include:
- Encrypting sensitive personal information during storage and transmission
- Requiring multi-factor authentication for access to systems containing personal data
- Maintaining firewalls and regularly patching vulnerabilities
- Restricting access to personal information to authorized personnel only
- Training employees on privacy and security protocols
While we aim to protect personal information, no method is completely secure. We cannot guarantee the absolute security of personal data. Our practices are regularly reviewed and enhanced as necessary. Please notify us immediately of any breach or vulnerability you become aware of.
Children’s Privacy
The Alexis Bendel website is not directed to children under age 13. We do not knowingly collect personal information from children under 13 without legal guardian consent. If you believe we may have collected data from a child without permission, please contact us immediately so we can delete this data.
California Privacy Rights
California residents may enjoy additional privacy rights under the California Consumer Privacy Act (CCPA). These include:
- Right to Know: You may submit a verifiable request for details on the categories and specific pieces of personal information we collect, use, and share.
- Right to Delete: You may submit a verifiable request for us to delete personal information we have collected from you, subject to certain exceptions.
- Right to Non-Discrimination: You have the right to not receive discriminatory treatment by Alexis Bendel for exercising your privacy rights.
To make a request related to these California rights, please contact our Data Privacy Team via email or phone as indicated in the Contact Us section below. We will verify identity before responding to the request.
International Data Transfers
Alexis Bendel has an international presence with customers and operations spanning geographic borders. We may transfer personal information to destinations outside of your home country, including the United States. Where required, Alexis Bendel relies on legal mechanisms like standard contractual clauses to lawfully transfer data across borders.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time as our data practices evolve. If we make material changes, we will provide notice through our website. Ongoing use of Alexis Bendel sites or services after policy changes indicates acceptance of the revised Policy. Please check this page periodically for updates.
Contact Us
Please contact the Alexis Bendel Data Privacy Team with any questions or concerns about this Privacy Policy or our data practices:
Email: [email protected]
Phone: 1-800-555-0199
Postal Address: Alexis Bendel Data Privacy Team, 795 Folsom Ave, Suite 600, San Francisco, CA 94107
Thank you for taking the time to understand the Alexis Bendel Privacy Policy. We appreciate the trust you place in us through your ongoing use of our website, stores, and services.
